Privacy Policy

We collect information you voluntarily provide when you fill out forms, contact us, or enroll in our services. This may include: Personal Identification Information: Full name, date of birth, address, phone number, and email address. Health and Medical Information: Diagnoses, medications, care needs, insurance information, and physician details — collected solely for the purpose of providing home care services. Financial Information: Insurance policy numbers and billing information, used only for payment processing. Technical Data: IP address, browser type, and browsing behavior on our website, collected automatically via cookies and analytics tools. We do not collect sensitive personal information beyond what is necessary to provide our services.

We use the information we collect for the following purposes: • To provide, coordinate, and manage home care services tailored to your needs. • To communicate with you regarding appointments, care updates, and service changes. • To process payments and manage billing. • To comply with legal and regulatory obligations, including HIPAA requirements. • To improve our website, services, and client experience. • To send administrative communications such as appointment confirmations and policy updates. • To respond to inquiries and provide customer support. We will never sell, rent, or trade your personal information to third parties for marketing purposes.

Passion Care LLC is a covered entity under the Health Insurance Portability and Accountability Act (HIPAA) of 1996. All Protected Health Information (PHI) is handled in strict accordance with HIPAA's Privacy Rule and Security Rule. Your PHI may be used and disclosed for treatment, payment, and healthcare operations without additional authorization. Any other use or disclosure of PHI requires your written authorization, which you may revoke at any time. For a complete description of your HIPAA rights and our privacy practices, please review our full HIPAA Notice of Privacy Practices available on our website.

We may share your information in the following limited circumstances: Service Providers: We may share information with trusted third-party vendors who assist us in operating our website and delivering services (e.g., scheduling software, secure email providers), subject to strict confidentiality agreements. Healthcare Providers: With your consent or as permitted by HIPAA, we may share relevant health information with your physicians, specialists, or other care team members to coordinate your care. Legal Requirements: We may disclose information when required by law, court order, or government regulation, or to protect the rights, property, or safety of our clients, staff, or the public. Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to the same privacy protections.

We implement industry-standard administrative, physical, and technical safeguards to protect your personal and health information from unauthorized access, use, alteration, or disclosure. These measures include: • Encrypted data transmission (SSL/TLS) • Secure, access-controlled data storage • Staff training on privacy and security protocols • Regular security assessments and audits While we take every reasonable precaution, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to protecting your information to the best of our ability.

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand user behavior. Cookies are small data files stored on your device. You may control cookie settings through your browser preferences. Disabling cookies may affect the functionality of certain features of our website. We do not use cookies to collect protected health information.

Depending on your location and applicable law, you may have the following rights regarding your personal information: • Access: Request a copy of the personal information we hold about you. • Correction: Request correction of inaccurate or incomplete information. • Deletion: Request deletion of your personal information, subject to legal and regulatory retention requirements. • Restriction: Request that we limit how we use your information. • Portability: Request a portable copy of your information in a structured format. • Objection: Object to certain uses of your information. To exercise any of these rights, please contact us at [email protected] or 404-287-4426. We will respond within 30 days.

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately and we will take steps to delete it.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by updating the "Last Updated" date at the top of this page. Your continued use of our services after any changes constitutes your acceptance of the updated policy.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Privacy Officer: Passion Care LLC 707 Park Avenue NE Atlanta, GA 30326 Phone: 404-287-4426 Email: [email protected] You also have the right to file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights if you believe your privacy rights have been violated.